FAQs and Clinic Policies

Your appointment is very important to us, and we value your time. As your service provider, we respectfully ask that you mutually value ours as well. As other establishments, our business is not able to make special exceptions to policies on an individual basis. If you have any questions, please feel free to contact us directly.


Please read our policies prior to booking your appointment - booking to your appointment confirms that you agree to the following:

FAQ'S
POLICIES

Frequently Asked Questions

  • Book a Consultation if you are a first time client.

    If you are a returning client and do not know what to book next, please call the office. REMINDER: It is best to book out 3-4 more treatments at the end of your appointment to avoid any confusion.

  • When booking your appointment you will be prompted to fill out our intake forms. Please have intake forms completely filled out prior to your appointment time.

  • If you experience a reaction, please stop using the product immediately and contact the product manufacturer directly. The manufacturer can best assist with ingredient questions, adverse reactions, and possible compensation.

  • Your satisfaction is very important to us. While we do not offer refunds on services, we are more than happy to work with you to make things right. Please reach out to our office so we can address your concerns and discuss appropriate solutions.

Clinic Policies

  • If you cancel your appointment less than 2 days before it is scheduled to take place, you will be subject to a charge of $100. To avoid a cancellation fee, please provide cancellation notice at least 2 days prior to your appointment.

  • Please call the clinic to notify us in the event that you are running late. If you are more than 10 minutes late, we may need to reschedule your appointment if the majority of your service can not be completed within the allotted time. If we are unable to take you at the time you arrive, you will be charged for 100% of the missed service.

  • At this time, SkinCo Naples does not accept returns or exchanges on skincare products. All sales are final once the product has been opened or used.

  • No. All services are final sale and non-refundable once rendered.

  • Your satisfaction is very important to us. While we do not offer refunds on services, we are more than happy to work with you to make things right. Please reach out to our office so we can address your concerns and discuss appropriate solutions.

  • All clients must have a current and active credit card on file at all times or risk any future appointments being cancelled without notice.

    Credit card payments will only be processed for missed, late, or no show appointment fees without notice.

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